We Keep the Traffic Lights Green.

That’s our Service Level Agreement.

GIO-US Service Level Agreement


We commit to 99.99% Availability.

Area Covered by SLA

IIJ America will use reasonable efforts to provide a SLA for the following services: GIO US Infrastucture including network, hypervisor and storage. (Customer Guest OS status and scheduled maintenance is not included)

How to Apply

If you are a registered GIO-US customer and have active service with us, please contact our support for assistance.