That’s our Service Level Agreement.
We commit to 99.99% Availability.
IIJ America will use reasonable efforts to provide a SLA for the following services: GIO US Infrastucture including network, hypervisor and storage. (Customer Guest OS status and scheduled maintenance is not included)
If you are a registered GIO-US customer and have active service with us, please contact our support for assistance.
For virtual servers, server virtualization technology is used to isolate computing resources so as not to affect different virtual servers. For the physical server and GIO US VW series, resources are separated by provisioning on a physical servers.
We use network virtualization technology and provide isolated network segments to tenants. By isolating it from other tenant’s networks, your enviroment has a private networks.
We allocate logical storage volumes assigned to each tenant and isolate and restrict access to those volume by security configuration. It will not be accessed from other tenants.
Our service is hosted under SSAE & ISO compliant facilities.