We Keep the Traffic Lights Green.

That’s our Service Level Agreement.

GIO-US Service Level Agreement


We commit to 99.99% Availability.

Area Covered by SLA

IIJ America will use reasonable efforts to provide a SLA for the following services: GIO US Infrastucture including network, hypervisor and storage. (Customer Guest OS status and scheduled maintenance is not included)

How to Apply

If you are a registered GIO-US customer and have active service with us, please contact our support for assistance.

Scope of responsibility

Multi-tenant isolation policy

Server security

For virtual servers, server virtualization technology is used to isolate computing resources so as not to affect different virtual servers. For the physical server and GIO US VW series, resources are separated by provisioning on a physical servers.

Network security

We use network virtualization technology and provide isolated network segments to tenants. By isolating it from other tenant’s networks, your enviroment has a private networks.

Storage security

We allocate logical storage volumes assigned to each tenant and isolate and restrict access to those volume by security configuration. It will not be accessed from other tenants.

Datacenter security

Rock solid datacenter

Our service is hosted under SSAE & ISO compliant facilities.